shop's name

VIGLOWA ONLINE SHOP

Seller

Vigrois Co., Ltd. (Corporate Number 3010001063760)

Abitale Jingumae B-3, 2-13-8 Jingumae, Shibuya-ku, Tokyo 150-0001

TEL.03-6721-1763 TEL.03-6721-1764

e-mail contact@viglowa.co.jp

Sales manager

Representative Director Hidenori Shinohara (Hidetoshi Shinohara)

Necessary charges other than the product price

Shipping fee and transfer fee will be charged separately.
Yamato mail (nationwide uniform 1,500 yen / insurance coverage)

How to order

We accept orders in the shopping cart. Custom-made products other than ready-made products such as framed products are accepted by email.

Product delivery time

After payment is confirmed, it will usually be shipped within 5 to 15 business days.
Please note that the delivery date may be extended for custom-made products.

Payment method

Credit card, debit card payment / Bank transfer (Sumitomo Mitsui Banking Corporation) / Convenience store payment (Daily Yamazaki, FamilyMart, Lawson, Ministop, Seiko Mart)

Payment time / deadline

Credit card, bank, convenience store, at the time of payment (different for each payment)

About returns and exchanges

We cannot return or exchange the purchased product unless it is due to our mistake.

Important matters regarding the return policy

<When returns or exchanges are due to our mistakes>
・ For shipping mistakes, please send it to us by freight collect.
(Please contact us on the day of arrival)

・ If the product is defective, please send it to us by freight collect.
(Please contact us on the day of arrival)
After confirming the returned product, we will process the exchange or refund.
Defective products can only be determined if the product is inspected and found to be defective.
Please return the item within 7 days.

・ Customers are responsible for not accepting returns for items that have been scratched or soiled, or items that have been received for more than 7 days.

Product confirmation

* Please note that the original original drawings such as paintings may have scratches or stains due to aging deterioration that occurred during the creation of the artist.